Posted on December 8th, 2009 at 4:07 pm by Mutt
AT&T recently posted a new app, “AT&T Mark the Spot,” which allows iPhone customers to use GPS to report the location of their dropped calls, poor voice quality, and so on. (Via CNet News.)
I have to say that I’m on the fence about it. On one hand, it is an acknowledgment that they need to improve their network, and actually a very clever way of optimizing their efforts. On the other hand, I really hate systems that push the burden of poor service back onto customers. I suppose that, as these kinds of efforts go, this is pretty innocuous. It’s certainly better than selling customers IP-based femtocells, which I believe amounts to charging cellphone customers for the privilege of building out a network that they’re already paying to use.
What’s your opinion?